For motorized ATV's, Scooters, Pocket Bikes and other motorized vehicles please visit that Section.

It is very rare that you will receive an incorrect product. However, if we made a mistake/error in shipping, please notify us within 2 days of receiving your order. We will issue an RGA number and return instructions on how and where to return the product. We will ship you the correct product. We truly do care that we get your order right the first time and we will pay the shipping costs both ways.

If you ordered the incorrect product (your mistake), then please see "ordered wrong" below.

If the packaging appears damaged on the outside, please note it with the carrier. If you accept it, you assume full responsibility for the item. Please make sure when signing the shipper’s proof-of-delivery slip, that you include a note stating the package is or appears damaged to protect yourself.

If you do accept a damaged shipment, please inform us immediately. Depending on the product and where/how it was shipped, it may be necessary for you to deal with the carrier and/or the manufacturer.

Also, if there was any internal (non-visible) damage, this will need to be reported to us or the carrier within two days of receiving the product.

Most items we carry are shipped directly from the manufacturer. It a return must be made, it will be sent back to the manufacturer and and we will issue an RGA number.

If any product proves to be defective; please contact us immediately. Please DO NOT ship the product back to us without contacting us first and receiving an RGA number and/or return instructions. Some items require that you to deal directly with the manufacturer. For motorized ATV's, Scooters, Pocket Bikes and other motorized vehicles please visit that Section.

After we receive the defective merchandise, we will test it if need be, and we will ship back to you (at our expense) a non-defective replacement product.

Should we determine that the product is in fact defective (and was returned in accordance to our return instructions/policy), we will not only pay the cost of shipping the new non-defective product to you, but we will also reimburse you for standard UPS ground rates/charges (not 2nd day air) that UPS charges for shipping the defective product back to us. This does not include any 3rd party processing fees imposed by some shipping companies. This offer is only good in the Continental U.S. If you ship the product back to us from outside of the 48 states, you will need to pay for the cost of sending the product to us. If the product is defective, you will receive a replacement.

If you choose to return the defective item, rather than replace it, we will charge a 20% restocking fee and your original shipping and processing charges will not be refunded. The return of the product is at your expense. We believe that this is a fair policy because lower overhead results in lower prices for all of our customers.

If after 30 days of receiving your product, it proves to be defective, we would like for you to deal with the manufacturer. Whatever policy the manufacturer has will determine how you will proceed. We supply products; we do not warranty products and after thirty days we leave it up to the manufacturers. There may be instances when the manufacturer, once they have been contacted, will ask that we help in the replacement process.

HOLD ONTO THE ORIGINAL BOXES AND PACKAGING.

We will only accept a return if it is returned in the original manufacturer’s packaging. Listed products (items that have listed prices on our web pages) may be returned within 30 days of receiving them; the products must be brand new (never used) and in perfect condition with all manufacturer's packaging. In order to keep our prices at their lowest, we charge a 20% restocking fee and your original shipping and processing charges will not be refunded. Items returned after 30 days are subject to a higher restocking fee.

We do not accept returns for used or assembled products. We do not sell used products and you will not receive any used or refurbished merchandise from us.

Please contact us if you wish to return any products. Items must be brand new (never used), in perfect condition, with all manufacturer's packaging. We will issue you an RGA number and return instructions on how and where to ship the products.

Items returned without an RGA number are subject to a higher a higher restocking fee and may delay the processing of your credit.

Non-listed and quoted items (items that do not have prices listed on our web pages and/or items that you received a special quote on) are considered special order items and may not be returned.

Orders canceled after they've shipped will be treated as a return. Shipping and all associated costs will be deducted from refund.

Any order refused at delivery (without prior arrangement and approval from us) will be treated as a return. Shipping and all associated costs including manufacturer's restock fees will be deducted from refund.

Items that were NOT shipped by a Standard Ground Carrier (for example, UPS, FedEx, USPS) may NOT be returned. Items that ship by freight may not be returned. For example, items such as Hoods may not be returned. If they are defective, you will either receive a replacement or it will be repaired, but we do not accept returns for items that ship by freight. Some items are determined how they will be handled on an individual basis.

Shopping by mail-order has many good points (low prices, shipped right to your door, less hassles because no waiting in line, etc) and a few less positive ones such as; you can't physically see (or touch) the products, it takes a few days to get to you and if you need to return it, it is more costly and less convenient.

Any item that is returned and does not meet our requirements will be rejected and held until postage is paid to return your item back to you.

It isn't easy or convenient (for you or us) when you need to return something. If you aren't certain the products you are ordering are EXACTLY what you want/need and expect; please do not order it from us. As stated above, merchandise may not be returned after 30 days of receiving your order, and shipping/processing charges will not be refunded.

Items that are "special ordered/quoted" cannot be returned.

Mopar® brand parts cannot be returned.

Items stated as non-returnable on the page from which they are ordered may not be returned.

Items that you have installed cannot be returned.

Items that are not brand new and/or missing any of the manufacturer's packaging cannot be returned.

Items that have a sealed plastic bag in the manufacturer's packaging protecting the item, and was opened cannot be returned.

Items that have been specially manufactured for your order, such as the painted Hambek ground effects, may not be returned.

Items that are electrical cannot be returned.

Motorized items that are driven on: Scooters, Pocketbikes, ATV's, Powerboards, and Electric Bikes. For motorized ATV's, Scooters, Pocket Bikes and other motorized vehicles please visit that Section.

Also, items that have a shelf-life may not be returned.

Any item that is returned and does not meet our requirements will be rejected and held until postage is paid to return your item back to you.

Under special circumstances some items may be returned if they do not meet the return guidelines. However they are handled in a case by case basis and typically will have the maximum restocking fee of 35% and do not include any shipping fees refunded.

Motorized vehicles are NON-RETURNABLE.

If the packaging appears damaged on the outside, please do not refuse to accept it from the carrier.  Please make sure when signing the shipper’s proof-of-delivery slip, that you include a note stating the package is or appears damaged to protect yourself.

Please open all boxes immediately and check contents. We must be notified of any damage or other problems immediately of you receiving your products. In order to serve you better, we request that you also inspect all of your products for obvious defects/blemishes once receiving them. Make sure you keep all of the original packaging.

The customer assumes full responsibility once a motorized vehicle has been shipped. After that point it will be necessary for you to deal directly with the manufacturer for any and all problems from that point forward. All motorized vehicles are shipped directly from that said manufacturer and each has different rules for addressing problems. We may act as a liaison to help the process along.

All ATV's, Mopeds, Scooters & Pocket Bikes have a full manufacturers warranty. We can forward to you a copy a manufacturers warranty upon request. Please contact us if you have any questions with the manufacturers warranty on the item before you buy it.

We will work with you and the manufacturer to replace any defective parts and/or pieces that arrive. BigBoys-CustomToys.com and/or the manufacturer will not pay labor charges to install such parts.

Again, Please notify us immediately of any damages or issues related to any motorized vehicle. We will not accept refused packages once shipped that are damaged in transit.

Damage to any part that is a result of shipping is covered only if it occurred during shipping. Shipping damage must be reported immediately after delivery to be covered under warranty. Otherwise, the body parts are not covered under this warranty. If, after careful inspection by our technical support department it is determined that the item was damaged during shipping (digital photos may be required by e-mail), the manufacturer at it's discretion may supply free of charge the necessary replacement parts to fix the damaged item. BigBoys-CustomToys.com and/or the manufacturer will not pay labor charges to install such parts.

Please note, the 30 day limited manufacturers warranty applies to replacement of defective parts only and does not apply to damaged body parts from shipping (digital photos may be required by e-mail). Old defective parts may be required for testing and returned to us at the customers expense. Parts in need of replacement during the warranty period will be provided free of charge, only S/H will be charged to the customer.

Please check your state and local scooter laws requirements before purchasing your ATV. We will not accept any returns based on unsatisfactory legal status. To check the legal status of scooter law in your area, we suggest that you contact your state legislature and local Department of Motor Vehicles (DMV).

Please have all proper training to operate any type of motorized vehicle before placing your order.

If you the customer has any dissatisfaction with our products you must remember, ALL SALES ARE FINAL.

Under special circumstances some motorized vehicles may be returned if they do not meet the return guidelines. However they are handled in a case by case basis and typically will have the maximum restocking fee of 35% and do not include any shipping fees refunded.

All types of  motorized vehicles, Scooters, PocketBikes, ATV's, Mopeds and other items that are ridden may be hazardous to operate! Be safe! Adult Supervision Required. Always wear a helmet and safety pads when you ride.  We recommend that all riders take an approved safety course before riding.

BigBoys-CustomToys.com is not responsible for the proper or improper use of merchandise sold. We care about our customers and urge you to exercise caution and take necessary safety measures to protect yourself while engaging in your activities. BigBoys-CustomToys.com encourages, begs, and asks that you wear a helmet and use appropriate lighting while riding at night regardless of the legal requirements in your particular state. Potential customers, you should check with your local law enforcement agency before purchasing about age requirements for riding electric scooters, gas scooters, ATV's & pocket bikes. Some states may have laws restricting the use of these items on public streets, generally all states allow them on private property such as campgrounds, parks etc.... but many states have age requirements and most states require helmets and protective equipment to be worn by certain age children. Pocket bikes with racing slicks should not be used on wet or slippery roads. Please always operate safely. Know your laws before you go riding.

By purchasing any of our ATV’s, the purchaser agrees that BigBoys-CustomToys.com is not responsible for any accident or injuries occurring due to any reason what so ever (including manufacturer's defect) on your purchased item. Purchaser must comply with state laws and safety procedures where purchaser intends to use these ATV’S for their self or for your children and can be very dangerous if safety precautions are not taken. As a parent or Legal guardian purchaser takes full responsibility of your child's safety and will comply with state and safety laws.

I HAVE READ THIS WAIVER OF LIABILITY, ASSUMPTION OF RISK AND INDEMNITY AGREEMENT, I FULLY UNDERSTAND ITS TERMS, UNDERSTAND THAT I AM GIVING UP SUBSTANTIAL RIGHTS BY AGREEING TO THIS WAIVER AND HAVE BOUGHT IT FREELY AND VOLUNTARILY WITHOUT ANY  INDUCEMENT, ASSURANCE OR GUARANTEE BEING MADE TO ME. MY PURCHASE IS TO BE CONSIDERED AS A COMPLETE AND UNCONDITIONAL RELEASE OF ALL LIABILITY TO THE GREATEST EXTENT ALLOWED BY LAW. READ THE USER MANUAL CAREFULLY BEFORE YOU OPERATE ANY MOTORIZED VEHICLE, WEAR A HELMET AND PROTECTIVE GEAR WHEN RIDING ANY MOTORIZED VEHICLE. YOUR INSURANCE POLICIES MAY NOT PROVIDE COVERAGE FOR ACCIDENTS INVOLVING THE USE OF THESE ITEMS. TO DETERMINE IF COVERAGE IS PROVIDED, YOU SHOULD CONTACT YOUR INSURANCE COMPANY OR AGENT. ALL SALES ARE FINAL, NO REFUNDS FOR IMPROPER ASSEMBLY AND/OR MISUSE OF PRODUCTS PURCHASED. IF YOU HAVE ANY QUESTIONS REGARDING THESE MATTERS PLEASE CONTACT US AT 860-929-1449 or info@bb-ct.com .

Scooters, Mopeds and ATV's with engines of 49cc or 70cc are recommended for use only by riders age 6 years and older, and always with adult supervision. Scooters, Mopeds and ATV's with engines of 70cc to 90cc are recommended for use only by riders age 12 years and older, and always with adult supervision. Scooters, Mopeds and ATV's with engines 90cc or greater are recommended for use by riders age 16 years and older. We recommend that ALL riders take an approved training course before ordering. For ATV safety and training information please call the ATV Safety Institute at 1-800-887-2887. *Scooters, Mopeds and ATV's can be hazardous to operate. For your safety: Always avoid paved surfaces with ATV's. Never ride on public roads. Always wear a helmet, eye protection and protective clothing. Never carry passengers. Never engage in stunt riding. Riding and alcohol /drugs do not mix. Avoid excessive speed. Be particularly careful on difficult terrain. Be responsible. Follow common sense rules. Always operate in an responsible manner. respecting the environment as well as all state and local laws. Purchaser acknowledges that they are 18 years of age or older. Purchaser also takes full responsibility of any accidents, mishaps that could cause you or anyone allowed to use, ride or otherwise occupy said ATV/Scooter. And in no way hold the seller or any of its agent liable for any damages, injuries or even death. The purchaser agrees to all of these terms and conditions and accepts them by purchasing said unit.

		U.S. Consumer Product Safety Commission on ATV Safety http://www.atvsafety.gov/
		ATV Safety Institutehttp://atvsafety.org/ 1-800-887-2887
		Motorcycle Street Rider Training. www.msf-usa.org The Motorcycle Safety Foundation is a national, not-for-profit organization sponsored by BMW, BRP, Ducati, Harley-Davidson, Honda, Kawasaki, KTM, Piaggio, Suzuki, Triumph, Victory and Yamaha.
		Motorcycle DirtBike Training. www.dirtbikeschool.com

 

If you made an error and ordered the wrong products (from the items that have listed prices on our web pages; not special quoted products), and wish to return the product; you will need to e-mail us and request an RGA number and return instructions.

Please do NOT return any product that you have ordered without prior contact. Many products ship direct from the manufacturer or one of their access warehouses and often need to be returned to the same warehouse. These warehouses will refuse deliveries that are not properly marked and documented with issued RGA numbers. This will make processing your credit very difficult and may delay your credit.

Returns of incorrectly ordered products are subject to a restocking fee. If you have ordered incorrectly, wish to reorder the correct product and re and return the incorrect product, your restocking fee can be 10%.Your reorder muster must be placed priced prior to your credit being processed. Also, the "reordered" product must be a similar product, both in price and type of product. For example: A $200.00 Intake must be replaced with an intake costing nearly the same amount, an item of specific value must be replaced with an item of the same value, etc. If you wish to reorder right away, reference will be made to your return on your reorder to ensure that you receive the lower restocking fee. If you need to apply your credit to your reorder, you can do so; but we will need to receive the product and/or credit for the product before doing so.

If you wish to return a product but do not place a reorder, the restocking fee will be 20%. If you return an original product, reorder a replacement and then return the replacement product, you will be assessed a 35% restocking fee for the return of the reorder.

In the past we have shipped products over and over again until our customers found something they liked. We do not ship "trial" products; we choose not to operate this way.

Any item that is returned and does not meet our requirements will be rejected and held until postage is paid to return your item back to you.

When it is necessary to return a product, please contact us prior to doing so. All returns, regardless of how they were shipped or where they were shipped from must be referenced by an RGA Number (Returned Goods Authorization Number).

Items returned without an RGA number may be set aside until we hear from the customer. We process many orders weekly, and subsequently receive a number of returns. If not referenced by an RGA Number, a returned package will need to be researched so that the customer can be contacted regarding the return. This results in higher overhead, higher prices, and delays the processing of credit. This system is necessary to ensure that you receive proper credit in a timely fashion.

When you contact us requesting an RGA to return a product, we will either issue the RGA at that time, or contact the warehouse that it shipped from and request that one be issued. If we need to receive the RGA from another warehouse, we will let you know by forwarding the information to you along with shipping instructions as soon as we receive it from them. The instructions for return must be followed carefully.

Once the product has been received at our warehouse, it will be inspected and you will be credited for the returned product less the applicable restocking fee and original shipping and processing charges.

If the product is returning to another warehouse, they will contact us once they have received the product, inspected it, and we have been issued credit. Once we have been credited for the return, your credit will be issued less restocking and original shipping and processing charges.

All returns are subject to a restocking feeing fee. If a reorder is placed for a similar (as well a well as costing close to the same amount of the original product), the restocking fee can be lowered to 10%. Please note that if for some reason the reorder must be returned, the restocking fee for the reorder will be 35%.

When issued an RGA be sure to include it on the shipping label of the returning package.

RGA numbers expire 30 days after they're issued, so please contact us if you are not able to return within that time frame.

We recommend using a shipping method that provides tracking so you can check the status of your return.

Once you have read all the information above and are familiar with the information above;
 

All returns are subject to a restocking fee. We have a standard restocking fee of 20% of the purchase price on all returned items, however the restocking fee may be as great as 40% under certain circumstances. Shipping, handling & freight charges are non refundable.

If you wish to return a product but do not place a reorder, the restocking fee will be 20%. If a reorder is placed for a similar product (costing nearly the same amount), the restocking fee can be lowered from 20% to 10%.

For a product to be considered a "reorder", it must be for a product that directly replaces the item that's being returned, in both price and type. For example: If a $200.00 intake is returned, the reorder must be for an intake of comparable value.

Please note that if for some reason the reorder must be returned, that the restocking fee for the return of the reorder will be 35%. Also, items returned after 30 days are subject to a higher restocking fee or may not be returnable at all. We will let you know our decision when we respond to your request.

Your reorder must be placed prior to your credit being processed. If you wish to reorder right away, reference will be made to your return on your reorder to ensure that you receive the lower restocking fee. If you need to apply your credit to you reorder, you can do so, but we will need to receive the product and/or credit for the product before doing so.

If you return a product, reorder, and then return the reordered product, you will be assessed a 35% restocking fee for the return of the reorder.

In the past we have shipped products over and over again until our customers found something they liked. We do not ship "trial" products; we choose not to operate this way.

There is substantial cost in processing orders and shipping products. There is also cost in returning products; messages must be answered, RGA’s issued, products received and restocked, paperwork processed and mailed, etc. For this reason, we adhere strictly to our Return Policy to keep those rare customers from "trying" and "trying" products.

We will determine your restocking fee based on the information you provide. We will let you know what your fee is when we issue an RGA #. Any item that is returned and does not meet our requirements and/or is not as described (not in its original packaging, and/or broken, not resalable) may be charged a 40% restocking fee or be held until postage is paid to return your item back to you. Honesty is the best policy. Each will be taken on and individual basis.

We are an aftermarket parts supplier and some people (very few) think that we should operate like a shoe store. What we are trying to say is this: If you don't know exactly what you need or are not sure of a product, whether or not it will work for you, or whether it is the quality you are expecting, you are better off purchasing it locally. Mail-order is great and so is the Internet, but with some products it is better to deal with a local supplier. Over 99% of our customers are happy with us, and we lots of satisfied customers. We would rather lose a sale than ship products to people who have expectations that we cannot meet, and who will or could end up unhappy with us. Because of that, we again say: If you aren't certain of what you want or need, please do not order from us.

Most eBay items are final sale. Please check your eBay listing to find out what status your individual auction is. Please check your If the item is a manufacturers defect or was received damaged; we will be happy to give you return instructions. Many items are shipped from the manufacturer and will be replaced by that said manufacturer.

The product must meet all of our return guidelines above.

If the product is returning to another warehouse, they will contact us once they have received the product, inspected it, and we have been issued credit. Once we have been credited for the return, your credit will be issued less the restocking fee and original shipping and processing charges.

In some instances we will honor the standard 20% restocking fee; however this will only be done when you contact us via e-mail requesting an RGA to return a product.

Please allow up to 15 business days after it's received to inspect your return and process your refund. You will receive an email notification with a copy of your credit transaction.

Refunds are issued in the manner in which we receive them. Additional processing time my occur depending on bank and credit card processing.

Items that are over 60 Days of their purchase date will receive a store credit.